Outsourcing Practices for 2007
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Table 1: Outsourcing Location |
|
|
Location of Service Provider |
Percent of Companies |
|
Most outsourcing is to domestic service providers. |
47% |
|
Most outsourcing is to foreign country service providers. |
37% |
|
Outsourcing is equally split between domestic and foreign service providers. |
16% |
Levels of Outsourcing Business Functions
in 2007
Fifty percent of our participating companies plan to outsource a
majority of their manufacturing and 60 percent a majority of
legal activities in 2007
(Table 2). Although companies do plan to outsource a small
portion, none plan to outsource a majority of other
functions.
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Table 2: Levels of Outsourcing Business Functions in 2007 |
||||
|
Business Function |
Percent of Companies | |||
|
All Done
In-House (0% of function) |
Some Outsourced (1 - 50% of function) |
Most
Outsourced (51 - 99% of function) |
All
Outsourced (100% of function) |
|
|
Customer Support |
67% |
21% |
12% |
0% |
|
Finance & Accounting |
56% |
41% |
0% |
3% |
|
Human Resources |
42% |
53% |
5% |
0% |
|
Information Systems |
0% |
81% |
14% |
5% |
|
Legal |
0% |
40% |
14% |
46% |
|
Manufacturing |
19% |
31% |
25% |
25% |
|
Marketing |
47% |
50% |
0% |
3% |
|
Research & Development |
42% |
46% |
9% |
3% |
|
Sales |
76% |
21% |
3% |
0% |
|
Note: Not all companies perform all functions. Percentages calculated based on # of responses per function. |
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Plans for
Outsourcing Levels in 2007
Some companies plan to decrease the level of outsourcing in
areas such as Finance & Accounting, Marketing, and Research &
Development (Table 3). However, in the case of both Marketing
and R&D, we see an even higher percentage of companies planning
to increase their outsourcing for these functions.
Nineteen percent of companies plan to increase outsourcing of
their manufacturing activities, the most for any of the
functions listed. Participants noted that increases in the
outsourcing of manufacturing may assist in expediting product
delivery to foreign clients.
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Table 3: Plans for Outsourcing Levels in 2007 |
|||
|
Business Function |
Percent of Companies Reporting Changes |
||
| Decreasing | No Change | Increasing | |
|
Customer Support |
0% |
85% |
15% |
|
Finance & Accounting |
16% |
78% |
6% |
|
Human Resources |
0% |
86% |
14% |
|
Information Systems |
3% |
81% |
16% |
|
Legal |
0% |
94% |
6% |
|
Manufacturing |
0% |
81% |
19% |
|
Marketing |
9% |
76% |
15% |
|
Research & Development |
10% |
74% |
16% |
|
Sales |
0% |
93% |
7% |
|
Note: Not all companies perform all functions.
Percentages calculated based on # of responses |
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Levels of Outsourcing Human Resources Functions
in 2007
Over 50 percent of companies plan to outsource some of their benefits
administration and technical/scientific recruiting
responsibilities in 2007 (Table 4). However, few companies plan
to outsource the majority of any HR function.
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Table 4: Levels of Outsourcing Human Resources Functions in 2007 |
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|
Human Resources Function |
Percent of Companies | |||
|
All Done In-House (0%) |
Some Outsourced (1 - 50%) |
Most
Outsourced (51 - 99%) |
All Outsourced (100%) |
|
|
Benefits Administration |
31% |
58% |
8% |
3% |
|
Cash Compensation Administration |
77% |
14% |
3% |
6% |
|
Equity Compensation Administration |
82% |
18% |
0% |
0% |
|
Executive Recruiting |
46% |
31% |
14% |
9% |
|
General Recruiting |
47% |
50% |
3% |
0% |
|
Sales Recruiting |
56% |
35% |
9% |
0% |
|
Technical/Scientific Recruiting |
38% |
54% |
8% |
0% |
|
Note: Not all companies perform all functions. Percentages calculated based on # of responses per function. |
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Countries Providing Outsourcing Services
India continues to lead the way as a resource for
outsourcing services (Figure
1). Companies noted that they are exploring China and various
European countries as possible 2007 and 2008 outsourcing
locations.

Summary
For respondents
that outsource all or some of at least one business function, 47
percent primarily use domestic service
providers, while 37 percent use service
providers in foreign countries for most of their outsourcing
needs.
Legal and Manufacturing top the list of functions
planned for outsourcing in 2007.
Nineteen percent of companies plan to increase the outsourcing
of manufacturing over 2006 levels.
India is the most popular source for outsourcing service providers, although companies plan to explore outsourcing service providers in China and various European countries in the near future.
- Jennifer Berthiaume & Will Parsons
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Data source: March 2007 Culpepper Trends Survey of 68 companies. |
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Breakdown by size: |
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Up to 100 Employees: 42 percent |
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Breakdown by sector: |
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IT/High-Tech/Technology:
78 percent |
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Breakdown by country: |
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United
States:
96
percent |
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